About

Who We Are

The Resident Tobacconist is a specialized stewardship service for hospitality environments that maintain tobacco programs for members or guests. We are not a retail tobacconist, a consumer vendor, or a transactional distributor. We are a resident authority—embedded in your operations to manage the technical, compliance, and continuity requirements that retail models cannot address.

Our clients are hotels, private clubs, lounges, and estates that recognize tobacco programs as an operational responsibility requiring sustained attention. We provide the infrastructure, documentation, and expertise needed to operate these programs with confidence and consistency.

Core Values

Four principles that define how we structure engagements and deliver service.

Stewardship

We manage programs for sustained performance, not transactional fulfillment. Environmental integrity, inventory lifecycle, and documentation continuity are maintained across seasons, staff turnover, and operational changes.

Discretion

Tobacco programs require calm, procurement-focused execution. We avoid promotional language, consumer-facing marketing, and anything that could be construed as advertising to the general public. Our work is operational, not aspirational.

Compliance

All activities are structured to operate within applicable tobacco distribution and hospitality regulations. Documentation is maintained to support audit readiness. We do not provide legal advice, but we design programs to facilitate compliance verification.

Continuity

Programs must function consistently even when personnel change. We document protocols, train staff systematically, and structure engagements to preserve institutional knowledge across transitions.

Operational Structure

The Resident Tobacconist operates as a DBA under Cinder & Laurel Group, a hospitality services entity focused on specialized operational support for properties requiring sustained technical and compliance expertise.

This structure allows us to maintain the flexibility needed for multi-site engagements while preserving the focused, role-specific identity that hospitality clients expect from a stewardship partner.

Service Area & Engagement Model

The Resident Tobacconist is available by engagement to qualified hospitality properties. We do not maintain retail locations or walk-in service. All work is conducted through structured stewardship agreements tailored to property size, operational capacity, and compliance requirements.

Service area is determined by engagement model. Resident engagements require proximity for regular onsite presence. Regional models accommodate broader geographic coverage with periodic visits and remote support. We evaluate feasibility during the initial consultation phase.

What We Are Not

Clarity on what we do not do is as important as clarity on what we provide:

Not a Retail Tobacconist: We do not operate consumer-facing shops, offer walk-in service, or sell to individuals.
Not a Volume Distributor: We do not seek to maximize transaction volume or push inventory. Our distribution is strategic, documentation-focused, and aligned with property needs.
Not a Marketing Service: We do not design promotional campaigns, create consumer advertising, or assist with tobacco product marketing. Our work is operational stewardship.
Not Legal Counsel: We do not provide legal advice on tobacco regulations, compliance strategy, or liability management. We recommend consultation with qualified legal counsel for jurisdictional guidance.
Not a Certification Body: Our training prepares staff for operational execution but does not confer tobacconist credentials or sommelier-level expertise.